Car Rental Partners Privacy Policy


Car rental partner background check

What does Hotelwaze collect?

Hotelwaze uses third-party services in screening the car rental partners’ vehicles and it is done in accordance with local laws. Collected information may include detailed business permit, franchise license, car registration, and proof of insurance. In most cases, Hotelwaze only receives data if the car rental firm is qualified or not.

When does Hotelwaze collect information?

 Hotelwaze collects information when the car rental signs up to become a travel partner which abides by the law.

Why does Hotelwaze collect some information?

Hotelwaze determines the car rental’s eligibility to protect and ensure the safety of clients who trust the company’s services.

Is the collection of this information optional?

Collecting of information is a must unless prohibited by law. Hotelwaze makes sure to be compliant with the data privacy act and information are protected. Only qualified car rental partners are allowed in the platform.

How long does Hotelwaze retain information?

Hotelwaze keeps information of car rental partners while they are still affiliated with the company and active in the platform. The only exception is when the law requires to recall data for safety and security purposes.

What legal grounds does Hotelwaze have for collecting this information?

Hotelwaze only collects information which are needed to provide safe and secure experience for the interest of the users.

Demographic data

What does Hotelwaze collect?

Hotelwaze or other service providers performing research may collect information through voluntary surveys. Research also serve as feedback from clients so the company could provide better service to the end users.

Why does Hotelwaze collect this?

Hotelwaze would like to better understand which features and products of the company are mostly used, which areas of service need improvement, and which part can be useful for direct marketing.

When does Hotelwaze collect this?

Hotelwaze collects demographic data when users fill-out online questionnaires and complete surveys that can be accessed in the platform. In other countries, these information comes from marketing partners.

Is the collection of this information optional?

Hotelwaze app and website users may decline anytime when participating in online questionnaires or surveys.

How long does Hotelwaze retain this?

Hotelwaze retains information for as long as the survey is ongoing and when the data may still serve its purpose. In some research, this may take three years or more unless otherwise stated in the online questionnaire.

What legal grounds does Hotelwaze have for collecting this information?

Hotelwaze could only collect demographic data upon the consent of users and partners. Moreover, the sole purpose of the company is to better understand how users and partners perceive and use the platform to achieve improved services and marketing.

Third-party app or website information

What does Hotelwaze collect?

Hotelwaze collects third-party app or website information which are connected to the users’ account and which are relevant or related when using the Hotelwaze app and website.

Why does Hotelwaze collect this?

Hotelwaze collects third-party app or website information to enable clients to maximize the features and services of the Hotelwaze app and website.

When does Hotelwaze collect this?

Hotelwaze collects third-party app or website information when users are connected to a partner service or when engaged with an app or website that uses API (Application Programming Interface), a data-sharing tool. Information to be collected include payment provider, social media provisions, and any service request or purchase that is subjected to a joint venture or data-sharing arrangement with Hotelwaze business partners.

Is the collection of this information optional?

Hotelwaze gives the option to the users to connect their account to other business partners online. However, collecting of this information may be required in some services or features.

How long do we retain this information?

Hotelwaze retains third-party app or website information as long as the users’ account is active and the data may still serve its purpose.

What legal grounds does Hotelwaze have for collecting this information?

Hotelwaze collects third-party app or website information to better understand how users and partners perceive and use the platform to achieve improved services and marketing.

Device information

What does Hotelwaze collect?

Hotelwaze collects users’ information such as the model of computer, IPad, tablet, or mobile devices used to access the app or website. Other data to be gathered include advertising identifiers, device motion information, hardware models, mobile network information, operating systems and versions, preferred languages, serial numbers, software, and unique device identifiers.

In addition, date and time of use, location, and route and distance traveled are stored. The location data collected from the cars and vans during the trip are linked to the users’ account even if location access is not enabled. 

Why does Hotelwaze collect this?

Hotelwaze collects device information for protection, safety, and security of the users. This also provides optimization for the improvement of the software to detect, prevent, and combat fraud.

When does Hotelwaze collect this?

Hotelwaze only collects device information when the app or website are being used.

Is the collection of this information optional?

Hotelwaze requires users to provide device information.

How long does Hotelwaze retain this?

Hotelwaze retains device information as long as the users’ account is active in the platform and when the law requires for at least seven years in accordance with regulatory, tax, insurance, and other legal requirements.

What legal grounds does Hotelwaze have for collecting this information?

Hotelwaze collects device information for protection, safety, and security of the partners and clients. This also provides optimization for the improvement of the software to detect, prevent, and combat fraud.

Location

What does Hotelwaze collect?

Hotelwaze collects information such as GPS, IP address, and Wi-Fi to determine the location of the store and the car.

Why does Hotelwaze collect this?

Hotelwaze collects location information to create a smooth and stress-free experience in using the app or website. Collected information are relevant to calculate pricing and fares before confirmation of booking requests; to facilitate seamless car pickups and car returns; to provide trip status, history, and invoicing; to enable research and development for better additional features; to provide faster and personalized support to users; to enhance safety and security; and to prevent, detect, and combat fraud.

When does Hotelwaze collect this?

Hotelwaze collects location information such as GPS, IP address, and Wi-Fi of travel partners and users that give access to Hotelwaze when the app is running in the foreground or background of any device.

Is the collection of this information optional?

Hotelwaze requires collection of location information of its users (partners and clients). Turning off the location service may affect the app’s functionality.

How long do we retain this information?

Hotelwaze retains location information as long as the users’ account is active and when the law requires for at least seven years in accordance with regulatory, tax, insurance, and other legal requirements.

What legal grounds does Hotelwaze have for collecting this information?

Hotelwaze collects location information for protection, safety, and security of the partners and clients. This also provides optimization for the improvement of the software to detect, prevent, and combat fraud.