Our business includes providing an online platform for bridging and connecting customers and tourism establishments such as hotels, motels, theme parks, travel agencies, theaters, concerts, and other travel and tourism-related products and services.

You are entering into a legally binding contract with our service providers for reservations and bookings made through this website.

Hotelwaze.com acts exclusively as an intermediary between the customer and the service provider by sending and transmitting information to facilitate transactions.

Service providers are responsible for alterations, modifications, amendments or revisions to information regarding their respective establishments.

Vehicle rentals available through this Site are subject to standard rental contracts of the car rental companies, which will be completed by you at the time of pick-up of a vehicle.

Hotelwaze acts as a facilitator in your reservation of a car with the rental car supplier.

Hotelwaze.com adheres to internet and information privacy. All dealings, reservations, transactions and information coursed through our website shall be considered confidential information and shall be subject to applicable laws, rules and regulations.

Hotelwaze reserves its right and is not liable to any repercussions and effects of hotel prepayment, hotel cancellation, hotel no show, or any incident of the same character.

As a binding agreement, you agree to accept all penalties, surcharges and effects of the above incidents.

The Terms and Conditions, house rules, and policies of the service provider shall be applicable in the absence of any provision herein.

By using our services and website, you agree and accept to receive emails about relevant information included in your booking or reservation.

Hotelwaze disclaims any liability or responsibility for communication with hotel service providers.

Any claim or complaint against Hotelwaze or in respect of our products and services must be promptly submitted within 15 days after the scheduled day of consummation of the product or service.

Hotelwaze shall not be liable for damages, consequential or otherwise, attributable to our website. In cases to the contrary, liability shall only extend up to the aggregate cost of the reservation as reflected in the confirmation email.

1. Any punitive, special, indirect or consequential loss or damages.
2. Any inaccuracy relating to information supplied by service providers.
3. Any damages incurred through use or unavailability of the website.
4. Any injury, death, property damage or other direct or indirect losses.

All information, content, data, code, software and material shown on Hotelwaze.com are the intellectual property of Hotelwaze and its service providers, unless otherwise provided.

Hotelwaze retains exclusive ownership, rights, title and interest over Hotelwaze.com and its contents.

Any interpretation, construction and disputes arising from these Terms and Conditions shall be governed by the laws of the Republic of the Philippines.

Any action relevant thereto shall be brought within the competent courts of the Republic of the Philippines.

Important Information

You consent to these General Terms of Use as well as the terms of our Privacy Policy by using our app.

When you make a car reservation via our app, you consent to and accept all of the terms and conditions applicable to the reservation.

Any contract you enter into at the local destination is solely between you and the rental partner.

Car fleet information including capacities is based on information provided by our partners and is subject to change.

Requested car type is not guaranteed to be available.

Specific cars, makes and models are not guaranteed.

Hotelwaze takes no responsibility for the rental partner's failure to supply the rental car.

Hotelwaze is not responsible for indirect losses, lost income, lost opportunities, consequential losses, reputation losses, penalties or charges arising from an issue.

• The customer will not be charged a booking fee.
• There are no credit card fees during booking except for PayPal payments.
• All credit cards are accepted on the app for bookings.
• Confirmation is usually obtained within a few minutes and may take up to 12 hours.

If the first rental partner is unable to validate your reservation due to unavailability, Hotelwaze will make every effort to submit the reservation to another rental partner.

• The rental fee is charged in full at reservation.
• Unconfirmed bookings may be cancelled.
• App purchases are handled in the local currency of the rental partner.
• Additional local equipment is paid in local currency.
• Remaining rental balance is charged at destination.

If the partner cancels the booking, the applicable amount is refundable within the stated period.

• Changes can be made through the app.
• A new order is created when a change is made.
• The original order remains valid until the new order is confirmed.
• Changes to reservations may be free of charge subject to the applicable terms.

Locally acquired optional insurance and options are under the jurisdiction of the local rental partner.

Changes made locally to pick-up/drop-off time, date or location may result in additional charges.

Child seats should be ordered at the time of booking where required. Standards may vary between countries.

Roof racks, Wi-Fi systems and GPS navigation systems may be available at certain locations and are subject to availability.

In most cases, an additional driver is allowed at no cost, but must be requested at the time of booking.

Additional drivers may be charged a young driver fee where applicable.

A valid driver's license is required at all times. In some countries, an international driving license may also be required.

Hotelwaze may add new services for additional fees or change fees for existing services at its discretion.

All fees and charges are non-refundable except where expressly stated in the applicable Fee and Commission Schedule.

Any deviation from recorded pick-up or return times may result in additional fees, a closed station or the reservation being marked as a No Show.

Hotel deliveries can normally be made to hotels within city limits and are subject to confirmation.

Accessible private addresses may also be available.

Rates may cover taxes, airport surcharges and fees. The app displays information about inclusions, exclusions and mandatory items applicable to the rental.

Roadside assistance and unlimited mileage may be included in most locations.

Each car group may have a corresponding cover kit. Carefully examine the product and price to choose coverage suitable for your needs.

Bookings are verified based on vehicle types rather than specific models.

If the booked vehicle category is not available, the rental partner may upgrade the selected category.

1. The initial reservation price.
2. The cost of trip extensions.
3. Standard fees applicable to the reservation.
4. Applicable tax included in the declared rental price.

Parking fees for the first five hours inside the airport are shouldered by Hotelwaze.

Parking fees outside the airport are shouldered by the client.

A client must contact customer service to process trip extensions.

Pricing may change if the vehicle is picked up or dropped off at a different date, time or location.

The Hotelwaze car must be returned with a full tank of gas at the end of each trip, notwithstanding the tank level when picked up.

Fuel refund calculations are based on the fuel level at the start and end of the trip and applicable average market fuel prices.

In the case of a failure, injury or emergency, immediately contact the rental partner for instructions and assistance.

It is strongly advised to contact the police even if the damage is minor and retain all relevant paperwork for insurance claims.

Hotelwaze reserves the right to blacklist users involved in fraudulent transactions or dishonest behavior.

Hotelwaze may take legal action in cases of insurance fraud or other attempts to obtain funds unlawfully.

When making a reservation, customers may need to provide information including name, surname, phone number, payment information, email address and driver's age.

Hotelwaze functions as a booking agent and may provide necessary booking details to rental partners.

Hotelwaze may record telephone conversations from time to time for training and quality assurance purposes.

Hotelwaze may use email to deliver promotions, seasonal offers and other news.

Users may unsubscribe at any time using the unsubscribe link included in the email.

Non-personal information may be used internally for customer service, marketing research and app-related analysis.

Hotelwaze does not give out personal information about customers to third parties without permission unless required by law or in an emergency.

Personally identifiable information will not be sold or rented by Hotelwaze.

After the rental period, customers may receive evaluation forms to help improve services.

Customer feedback helps other clients make well-informed decisions.

Hotelwaze uses secure technology to protect the transfer and storage of private personal data.

Customers may check personal data held on file by logging into the app.

The Privacy Policy applies to the collection, storage and use of personal data.

As a guest, you accept the app and related services or products accessed through it "as is."

Hotelwaze makes no warranties that the app or website is free from errors, omissions, viruses or harmful components.

If you have questions during the rental period, contact the rental partner directly using the phone number provided in your e-voucher.

Complaints about completed rentals are handled via email and relevant documents should be submitted to customerservice@hotelwaze.com.

The Hotelwaze app may only be used for booking car rentals for personal use.

Users must not use the app for illicit transactions or activities.

Downloading or attempting to retrieve information from the app or interfering with its normal operation is prohibited.

Suspicious activity may result in access being denied.